We collect data electronically via FTP and AyaPrint.com Online system (after creating your account)

It is best to pack all materials submitted for printing into ZIP format (one "zip" file that contains all your files).

* TIF - The Following parameters need to be taken into account:
format 1:1,
bleeds at about 3 mm on each side,
resolution of 350dpi,
CMYK color mode, do not apply any additional profiles (or specified profile "Coated Fogra 27 (ISO 12647-2):2004);
with no layers - flattened
the recommended compression or LZW compressed ZIP
Project aligned center on the page.

* JPG - The Following parameters need to be taken into account:
format 1:1,
bleeds at about 3 mm on each side,
resolution of 350dpi,
CMYK color mode, do not apply to any additional profiles (or a specified profile "Coated Fogra 1927 (ISO 12647-2):2004)
Project aligned center on the page.

* PDF - PrePress:
all fonts should be converted to curves or properly embedded
bleeds at about 3 mm on each side,
if there are any bitmaps included in the project, they should be saved appropriately - 1:1 scale,
resolution of 350dpi - the work is exposed at frequency (screen ruling) level of 175 lpi
CMYK color mode, do not apply to any additional profiles (or a specified profile "Coated Fogra 1927 (ISO 12647-2):2004)
Project aligned center on the page.

WARNING!

AyaPrint.com DO NOT bear responsibility for any works sent as Corel Draw and PDF files exported from Corel Draw, as well as any errors resulting in this respect.
Please note that all files in a CDR format will be automatically converted to PDF with the replacement color to CMYK (with the exception of letterhead ordered the PANTONE color or HKS). AyaPrint.com DO NOT bear responsibility for the conversion of color in Corel Draw.

In the case of PDF files exported from Corel Draw, to avoid errors in the print check all pictures and objects on the work and combine it with background (converted to bitmap). We can also check the adjustment/corrections of materials sent by the client. In this case, select "FULL project review" when submitting your order. In such case client has to accept the file(s) before processing the order.

In connection with the possibility of errors in generation of PDF files in vector form rather than as a bitmap from Adobe Photoshop, the object files from Photoshop should be saved as TIFF no layers (flattened). AyaPrint.com not responsible for incorrectly generated PDF files from Photoshop. AyaPrint.com DO NOT bear responsibility for the wrong files generated by programs Photoshop and Corel Draw converted with other software such as InDesign.

CDR - Corel Draw files (up to X4) - in this format we only accept:

* Varnished works (project preview with varnish on a separate page), 1:1,
* Punches for specific works (preferably punch project preview on a separate page) - mark the cutting lines blue and folding lines red, 1:1;
with fonts converted to curves,
bleeds at about 3 mm on each side,
internal bitmaps with appropriate parameters (1:1, 350dpi, CMYK)
work cannot contain any additional color
Project aligned center on the page.

Example: How to prepare a proper PDF file.

* PDF - Prepress:
Adobe Acrobat 4 version 1.3,
350dpi for photos,
vectors: 2400dpi,
bleeds at 3 mm + cutting lines,
for catalogs and brochures - pages in the order 1,2,3 ... etc. (no impositions),
entire project colour: CMYK
detailed descriptions of the files, ie.Catalog_X_Inside.pdf (x = name) Catalog_X_Cover.pdf,
leaflets (folded flyers) should be prepared according to standards presented on our website
Project aligned center on the page.

AyaPrint.com Online Services offers the following ways of file checking

Basic check (free of charge) - includes a check of work in terms of:

* Format,
* File type,
* Damage caused by transfering file to the system.

Please note! When it comes to basic (and free of charge) check service AyaPrint.com DO NOT bear responsibility for any materials prepared incorrectly and any printing errors caused.

Full, professional check (paid) involves a thorough check of work in terms of:

* Bleeds,
* CMYK colour space,
* Correct folding,
* Creasing correctness,
* Overprints presence,
* Project aligned center on the page,
* Proper file resolution.

In case of errors the files are corrected (if possible) and are sent to the customer for approval.

Please note!  Low resolution can not be improved.

* Custom graphics or text elements should not be at a distance of less than 4 mm from the cutting line. Keep 1 cm distance from the line format for the essential elements of the graphics on the page (especially the long, parallel to the edge of the page).

* In the case of glued fittings, please note that pages no. 2 and 3 of the cover and last page of the publication will be sealed 6 mm from the spine by gluing the side. Therefore, the minimum distance of graphics and text should be 7 mm. Inside the publication should also be a gap of min. 7 mm.

* Effective spreads in the original format of the glued frame is smaller than the nominal because of the incomplete opening of the book. Correction (a duplication of the image at the inner edge of the page) should be included in the file. There should not be any corrections of layout or format of the page.

* AyaPrint.com DO NOT Bear Responsibility for changing colour in the work caused by conversion from profiles not compatible with "Coated Fogra 1927 (ISO 12647-2): 2004" profile specs.

Verification of colours (Proof) is available as a chargeable option on request.

* On each page of the proof there should be a control strip Ugra / FOGRA MediaWedge V.2.0,

* Print test should be based on the same files that will be used for final print,

* Providing of correctly performed test prints is a condition for the convergence of final print result with the model,

* If a test print does not meet the conditions described in this document it can not be treated as a reliable model for printing colour schemes. In this situation, or in the absence of the colour pattern of the work for which the colour reproduction quality is particularly important, for print process there can be used special colour pattern made for customer at extra cost,

* According to ISO 12647 different colours can be + / - 5% for each colour.

AyaPrint.com is an online printing company - this means that the products available in the store can be ordered only by using www.ayaprint.com

On the main page, choose an interesting product, then attach your graphic files for print. The system will indicate next steps. Information on the progress (available dates, payments and others) will be sent to the email address provided. Then the courier will deliver your order.

Orders can be placed 24 hours a day, all year round.

We guarantee fast order processing.

We provide the highest quality.

We print using newest technologies equipped with control systems.

Each work is printed in offset technique using CTP technology.

We use high quality paper for printing.

Our modern online system provides customers with professional service and always up to date information.

Low price guarantee: we do everything to ensure that the price is attractive.

Thanks to our online system, at AyaPrint.com you always know the cost of the products you order - there are no surprises.

Some orders placed at AyaPrint.com may be rejected for several reasons:

- Non-compliance of the files with specifications.

- File does not comply with the order, for example:
> ordered item is an A5 flyer but supplied file is meant for B1 poster;
> customer ordered 16-pages catalogue but the file only contains 14 pages.

- Customer have chosen to get a "full review" but the file can not be improved because of its specificity or errors in file preparation (e.g. file uploaded to the system is not a source file but an output file; missing fonts or missing objects from the source file).

Please note! We remind you that turnaround time is counted from the date of file approval.

It is not possible.

For any enquiries regarding price estimates of products please send us a message to this address: info X ayaprint.com

Response time is usually less than 1 day.

AyaPrint.com prints all materials that do not conflict with the law and are consistent with AyaPrint.com specifications. Specifications can be found here

Yes. In any case, if size of the project is different than the size specified in your order, you will be contacted by our verifier in order to determine the target size.

Please note! This operation is only possible if size of the project is smaller than the size on the order. If size of the work (design) is bigger than the ordered size, your file will be automatically rejected.

No. The flyers will be cut into a format which was ordered, in this case: A5. Similarly, in other such cases.

It is not possible when "basic check" service has been previously chosen.

There is no difference. Both are proper names of the same type of varnish.

Yes, but only in the case of posters A1 and B1. In other cases, it is not possible.

Please note! If you do not want to use offset varnish for your order, send a request to our email address info X ayaprint.com before placing your order. In the subject line please state: "Order number - do not use offset varnish". Your contact details should also be included in your message.

Selective varnish is varnish applied selectively only on selected objects of the work. Elements covered with this varnish are more "shiny" than others.

Our standards and specifications can be found here

The choice of product characteristics should be to the customer.

Yes. We also provide graphic design services both for print and web. We co-operate with other professional authorized service: BaileDesign.com, a member of our Group. For details, please visit their website.

In general we only accept a set of files (this applies to all products) because of the high risk of confusion. However, if it is a magazine and the file is large (e.g. over 350 MB) it could be possible to send only the revised pages.

Bleed - printing area, which goes beyond the edge of the final publication. Bleed ensures that the print area will arrive at the edge of the sheet after trimming.

ZIP - one of the most used compression formats and data archiving for the IBM PC platform, especially in the Microsoft Windows environment. Program for archiving files into zip format can be downloaded here

FTP (File Transfer Protocol) - the protocol client-server, which allows you to transfer files to and from the server via TCP / IP network.

This protocol is defined by the IETF in RFC 959.

In our case, the term also means an FTP file server where we send files for print.

AyaPrint.com has his own server: ftp.ayaprint.com

Proof is a print preview for a customer made using a special paper type.

Proof is prepared in order to compare the colours set in the file with colours that will be printed in the final product. Colour Matching between the proof and the final output is 95%.

Proofs are sent by courier/post.

Shipping costs are included in the proof price.

We perform only the technical corrections (if possible, for example: profile removal, adding bleeds, conversion of fonts into curves). We never edit the content.

If you uploaded a file and you are unable to see it in your order, it is possible that:

1) The file was properly uploaded to FTP but was not associated with the order (the description of how to properly associate files with orders is available here)

2) FTP client has not been set up properly (the most common mistake is to provide improper ftp address, correct address is: ftp.ayaprint.com).

a) 4+4, a leaflet printed on both sides in full colour (i.e., four CMYK components on both sides).
b) 4+1 is an expression of both-sided leaflets, where one side is printed in full colour and page 2 contains only one component of the CMYK palette, e.g. only yellow (Y), only black (K) etc.
c) 4+0 means one-sided item (e.g. flyer, leaflet, poster - printed on one side only).

It is not possible. We do not store data sent by customers for their orders.

Turnaround time is counted from the date when we accept your files.

If the file is accepted before 16:00 then that day is counted to the turnaround time of your order.

If the file is accepted after 16:00 - turnaround time will be counted from the next business day.

Turnaround times for orders are given on the page with the product and in the help file. Information on the date of dispatch of the finished product is sent to the client automatically after files have been approved by the verifier. It is also available in the user panel on AyaPrint.com website.

Please note! If you choose to pay by bank transfer, we can begin the verification process only after receiving payment confirmation.

Delivery times are given on AyaPrint.com. We stick to those dates and it is not possible to speed it up in any way.

Yes. This can be done by sending an email to info X ayaprint.com. When sending your email, please use the subject "Change password access". Also remember to type your company name, contact information, login and new password.

The password can be recovered with our reminder system available on the website.

No. Password is automatically generated and none of the staff knows any passwords of AyaPrint.com customers.

We co-operate with our trusted courier companies.

No. We only do online sales and ship goods directly to our customers.

Default shipping address is the address given by customer upon registration. This address can be changed when placing particular orders (default delivery address will remain unchanged).

Yes. This can be done in the client panel editing an entry for a given order. Please note! In the case where the person collecting the parcel is different than the person entered upon registration, invoice will be sent automatically to the default shipping address provided during registration.

Yes. You can edit this address in the client panel in section "My details".

No. All goods are delivered on business days only. So if we send a parcel on Friday, it will be delivered on Monday at the earliest.
The same rule applies to public holidays.

No.

We print in offset technique with the use of CTP (Computer to Plate). Please check below for the list of machines and software.
CTP Machines: SCREEN PLATERITE 8100 and 8800Z PLATERITE Software: HQRIP SCREEN 510PC Version 8.1 x2 + CTP SCREEN

DTP Ultra-High Resolutions Epson 4990 Scanner
G5s Power Macs, PCs
Fast synchronous speed Internet access
Epson 9600 High Resolution Contract Proofer
Epson Stylus Pro 7880 proofer
Software: Adobe CS4, Corel Draw X4, Pitstop 8.0, EFI Colour Proof

Komori Lithrone S40 Print - 5 colours + varnish, size B1
Komori Lithrone S40 - 4 colours + varnish, size B1
Roland 700 - 5 colours + varnish, size B1
Heidelberg Printmaster GTO 52 - 2 colours, format, B3
Heidelberg GTO 46 - 1 colour, A3+

Bindery
Folding: HORIZON AFC 744 AKT (B1) and the AFC 546 (B2), MBO (A1)
Gluing for the books: Horizon BQ-270, 2 machines
Production line for brochures: Horizon STichliner 5500 - 30 shelves
Sheridan - 6 stations, Horizon MC-80
Hot laminating machine: Derya (B1)
Cutters: Perfecta 132 x2, Perfecta 115 and 87
Puncher (for blanking): Imperia (B1)
Automatic spiral binding
UV silk-screen varnishing, fully or selectively.

No. We only do prepay transactions.

If the name of the person who collects goods and the company details are the same as the details stated on the invoice, it will be automatically sent along with the parcel to the delivery address provided.

If the name of the person who collects goods and the company details are different than the details stated on the invoice, the document will be sent to the address stated on the invoice.

If client has received a proof, the amount refunded for canceled orders will be reduced by the cost of the proof.

No, it is not possible.

We highly recommend to send it to us as a single PDF file.

The file should consist of single pages only!

Where pages are not numbered (have no pagination), they should be numbered outside cutting lines.

Pages should be arranged in a file page by page with no impositions (i.e. 1st cover page, 2nd page of the cover, 1st page of the content, next page of the content (...) last page of the content, the page next to last page of the cover and the last cover page).

The work should:
- be centered on the page
- include bleeds and cutting lines
- be prepared in CMYK colour with no additional colours (e.g. PANTONE)

Furthermore, please note that:
- all fonts should be converted into curves, and colour profiles removed
- graphics should be prepared at 350 dpi resolution

The work should:
- be centered on the page
- include bleeds and cutting lines
- be prepared in CMYK colour with no additional colours (e.g. PANTONE)

Furthermore, please note that all fonts should be converted into curves, and colour profiles removed.

Flyers folded from A4 to DL or from A3 to A4 should contain two pages with all individual elements properly composed (e.g. flyer folded from A3 to A4 should consist ot two A3 pages, an A4 leaflet folded to DL should consist of two A4 pages with the already correctly arranged particular elements of DL format).

Drawing with all dimensions is available for viewing on our website - click here

The work should:
- be centered on the page
- include bleeds and cutting lines
- be prepared in CMYK colour with no additional colours (e.g. PANTONE)

Furthermore, please note that all fonts should be converted into curves and colour profiles removed.

Presentation folder project should be delivered to us preferably in PDF format on one page only.

The second page should contain blanking lines. Punch pattern can be downloaded here

Page 3 should contain varnish project, assuming ordered folder is meant to be varnished (varnish is 100% of one of the CMYK palette colours, preferably black).

We work Monday to Friday, excluding public holidays.

AYAPRINT.COM
Belgard Square
Tallaght
Dublin 24
Ireland

[e] info X ayaprint.com

[w] www.ayaprint.com